Customer Service

PRIVACY POLICY

FUTURE FASHION (“FUTURE FASHION “, “we”, “our”, “us) is an affilate under the trading name of Vancole Mens Wear Company LLC. We respect the privacy rights of its online visitors (“you”, “your”, “yours”) and recognise the importance of protecting the information collected about them. 

We may collect, and our third party providers may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .me, .ae and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, any advertisements you may have clicked on, and any search terms that you entered on our Website. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

DELIVERY INFORMATION

We and our designers aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time.We deliver world-wide and work with multiple international shipping partners to ensure the best service and fastest delivery.

1. DISPATCH

The items we have in stock are shipped out within 5-7 working days after you place your order (excluding weekends and holidays). Items on the website are shipped directly from the designer’s studio to you and will reach you within 5-7 days after your place your order. Custom made orders take 3-5 weeks to be created as these items are commissioned according to your specifications. Please order from FUTURE FASHION with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this. You will be provided with a tracking number in your confirmation email to update you on the status of your shipment.

Shipping is charged according to the country, based on weight and will be automatically calculated on the check out page.

For UAE based orders we use a local courier service that helps us to minimize our carbon footprint.

2. TAX

If you are ordering goods for delivery outside of the UAE or purchase items from a designer based outside your country or trading zone, please note that your purchase may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that FUTURE FASHION  or its designers have no control over additional charges in relation to customs clearance. FUTURE FASHION recommends that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.

3. FORCE MAJEURE

FUTURE FASHION and its designers shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

 

If you need more information regarding shipping and delivery, please get in touch with our Customer Care Team via email at getintouch@futurefashion.me